Police & Crime Advice

Update from Surrey Police 27th July 2020

There is Safety in Neighbours.

Now that we’re all starting to ease out of lockdown, we need to make sure that as well as keeping ourselves safe, we’re keeping our homes and neighbourhoods safe.
More people out and about means burglary is expected to rise, which is why we’re launching a new campaign, in partnership with the Home Office, to warn Neighbourhood Watch members, and non-members alike, and provide practical tools to prevent burglary.

We’ve worked with specialist social creative agency, TMW Unlimited, to create Safety in Neighbours –a fresh, thumb-stopping social campaign aimed at a younger audience of 20-50 year olds, launching on 27th July.

Amazon Prime Scam

This warning has just been repeated because people are still falling foul of it.

Action Fraud, the national fraud and cyber crime reporting centre, is warning people of this scam that has seen victims lose over £400,000.

Unsuspecting members of the public are being mercilessly targeted with automated calls which tell them a fraudster has used their personal details to sign up for an Amazon Prime subscription. The victim is then instructed to press 1 to cancel the transaction. When they do this, they are directly connected to the real scammer who poses as an Amazon customer service representative.

The criminal tells the victim the Amazon Prime subscription was purchased fraudulently and that they need remote access to the victim’s computer in order to fix a security flaw that will prevent it from happening again. The victim is instructed to download an application called Team Viewer and asked to log onto their online banking account. The software download grants the fraudster remote access to the victim’s computer and allows them to see the victim’s personal and financial details.

Other variants of the crime involve victims being told they are due a refund for an unauthorised transaction on their Amazon account.

So far, Action Fraud has received 200 reports from people who have lost money to the scam. They have received a further 300 reports from people who received one of the scam calls but did not follow the fraudsters instructions.

Update 5th April 2020

This 'Smart' crime is getting nearer to us in Ashtead so be aware and protect your car keys. Cars in Ewell were recently ransacked by thieves using a cheap Smart device to clone your car keys. Go to this informative RAC web site for guidance and information. https://www.rac.co.uk/drive/advice/know-how/car-hacking-and-key-hacking/



New Surrey Police Headquarters And Operational Base Site Purchased In Leatherhead

A new Surrey Police headquarters and operational base will be created in Leatherhead following the successful purchase of a site in the town.

The full details are on the Police website here.

Who do you call?

In an Emergency you should phone 999 and ask for the police. Non-emergency situations and to report a crime: phone 101 or report online via www.surrey.police.uk/contact-us

For general contact with your local officers (not for first reporting of an incident):
This email address is being protected from spambots. You need JavaScript enabled to view it. or tel 01483 632996

PCSO Pauline Daly – This email address is being protected from spambots. You need JavaScript enabled to view it.
01483 631362

PC Jenny Juffs - This email address is being protected from spambots. You need JavaScript enabled to view it.
01483 631351

Sergeant Lee Wells – This email address is being protected from spambots. You need JavaScript enabled to view it.
01483 631360

Call 101 for all non-emergency policing matters. If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212

Call independent charity Crimestoppers on 0800 555 111 if you have information about crime and don't want to leave your name.

Follow Surrey Police on Facebook and at www.twitter.com/surreypolice

Useful Contacts

Ashtead Neighbourhood Specialist Officer - PC Jenny Juffs & PCSO Pauline Daly

Jenny Juffs               Pauline_Daly                       

Send Jenny or Pauline an email or read their profiles


If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212

All Enquiries: 101 and ask for the Mole Valley, Safer Neighbourhood Team or;

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mole Valley Crime Reduction Advisor:

Neil Clarke, 13363 - Crime Reduction Advisor - Eastern Division PO Box 101, Guildford, Surrey GU1 9PE
To contact Neil Clarke direct, please call: Tel: 101 Extension 30809 or 01483 630809 / 07467 3367783 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you know who's calling you?

Generally speaking, cold calling for investment business is prohibited by law. The police are actively targeting fraudsters and organised criminal gangs but you need to be mindful of unsolicited calls and emails. Follow our advice to help protect you from this type of crime. Protecting your card and personal details is vital. The overall advice is - if you are unsure or suspicious - HANG UP!

• Be wary of all unsolicited calls and emails from telephone companies, HMRC, Microsoft etc. In any doubt HANG UP!

• Never reveal personal or financial information, including your PIN or bank card to anyone. If requested by a person allegedly calling from your Broadband provider to visit web sites - HANG UP!

• Don’t be rushed or pressured into making important financial decisions, if an investment offer sounds too good to be true it probably is. If in any doubt - HANG UP!

• If you believe you have had one of these calls or know someone who has, get in contact with your bank straight away or, if you feel in immediate danger, call 999.

• In order to clear your line from the fraudster, wait at least five minutes before making any call. If in any doubt, telephone your bank from another phone - mobile or a neighbour's.

• Remember – the police and banks will never ring you and ask you to verify your PIN, withdraw your cash, transfer your money to another “safe” account or purchase high value goods. If in any doubt - HANG UP!


Telephone scams – if you’ve been a victim

Bank Card Fraud

Avoiding Doorstep Crime

Police and Linked Associations Contact Details (Phone/Email/Web Sites)

Chief Constable's Stakeholder's Bulletin

Click the link to read the latest Chief Constable's Stakeholder Bulletin

Telephone scams – if you’ve been a victim

It is distressing to learn or think that you have been a victim of this type of crime. If this has happened to you, then please report it to Action Fraud in the first instance. Action Fraud is the UK’s national reporting centre for fraud and internet crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. You can call Action Fraud on 0300 123 2040 or report via their website reporting template at www.actionfraud.police.uk

Further information and advice about this type of fraud and others can be found at:





 Cold calling – what you need to do

People are not always who they say they are;

Hang up on FRAUD.

Bank Card Fraud

Unfortunately this fraud is still prevalent in the area and we know of 5 persons who have been contacted to advise them their cards have been compromised and advising that a courier will call to collect the cards. We know at least one person has caught by this fraud. Don't be the next one!

The Police have asked us to publicise this warning and to show this poster on our web site. The fraudsters are targetting the elderly, so if you know of neighbours who may not be online, please warn them not to be taken in by these crooks.

Banks will NEVER telephone you to ask for your cards to be collected by couriers. They will NEVER ask you to divulge your security details or PINS.

If someone purporting to be from your Bank telephones you to advise your cards have been compromised and telling you a courier will call to collect the cards, DO NOT give your cards to anyone. In addition, the fraudsters are advising people to call their bank to verify the authenticity of the call. They do not hang up, and when you telephone your bank - you are talking still to the fraudster.

Always use another telephone, and never call the number they supply. Call the telephone number on the reverse of the card and then telephone the Police on 101.


Avoiding Doorstep Crime

The Police have issued a useful document to help residents avoid doorstep crime. It is available to download or print via this link.

Crimestoppers: 0800 555 111


Mole Valley District Council's Joint Enforcement Team (JET) are also available for reporting abandoned vehicles, fly posting fly-tipping and graffiti and ASB.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 01306 885001
follow the JET on Facebook.

Domestic Violence Outreach Service: 01737 771350


Victim Support

Victim Support has changed radically:  it’s now on https://admin.victimsupport.org.uk/what-we-do/local-services/south-east/surrey

Help for victim

For help and support, call your local victim care team now on 0808 168 9274  or email on This email address is being protected from spambots. You need JavaScript enabled to view it. 

Lines are open Monday to Friday, 8am-8pm, and Saturday 9am-5pm.

Find out more about how we can help you

Help for witnesses

Our Witness Service operates in every criminal court. Please contact our victim care team to help direct you to the Witness Service office you need, on 0845 38 99 528.

Find out more about the help you can get as a witness

About us

Maralyn Smith is responsible for the local services for victims and witnesses of crime in Surrey. 

To discuss commissioning Victim Support, or other administrative issues, call Maralyn on 01483 630292 or write to her at Victim Support, Woking Police Station, Station Approach, Woking, Surrey GU22 7SY.

Please note: this is not a general number for victims and witnesses – if you need help please call the local victim care unit on 0808 168 9274.

- See more at: https://www.victimsupport.org.uk/what-we-do/local-services/south-east/surrey#sthash.dKviwY2L.dpuf