From 3rd January 2025 the way you will be paying for your garden bin is changing. The present Direct Debit system is being switched off and instead you pay by card by visiting your Mole Valley "My Account" page. For those residents who do not have have the internet or are suspicious of paying for goods online, you can telephone 01306 885001 or call into Council Offices to pay using their computers.

MV advise that you will be emailed one month before expiry of your subscription and reminded to log onto My Account to pay your next year's fee. A second reminder will also be sent two weeks before. For residents who don't have the internet a letter will be sent to their registered address.

Failure to pay means the subscription will be cancelled and your bin removed. If you missed the reminder by mistake and want to renew, you will need to rejoin and pay an additional 'bin loan' fee - even if you still have the old bin on your premises.

Why change from an easy "setup and forget" Direct Debit scheme? It seems the present DD scheme is causing extra work through non payment, banks cancelling the DD, or payments being returned through lack of funds on the account.

It appears some people are reading the change over date as the day they must pay by card, and therefore lose any time already paid for by DD. This is not correct. Each resident has their own unique renewal month, which is the anniversary of the date they signed up to the service. This is the date the payment is due, for example if the renewal date is October, they will have paid for the service already for November 2024 – October 2025 and MVDC will remind the resident one month before renewal date of October 2025, then again two weeks later to ask for the renewal payment to be made.

It is the system that changes on 3rd January not the renewal date. You will still have your bin until your current subsciption expires and then will be reminded to renew one month before that.