The connect service uses accessible minibuses, with journey bookings made on a first come first served basis. Their software cleverly groups customer demands together in real time.
When the booking is made with the "leave at" feature, the software takes your requested time and compares it with other customer requests in the area.
It then links them up to create single journeys that are convenient for a group of users at once, scheduling the pickup time within a window of 10 minutes before or 10 minutes after the preferred booking time.
Alternatively, if you need to be at your destination for a specific time, such as a train departure, you can use the "arrive at" feature. It will then dynamically generate options for you that will get you there and ensure you are never late.
To register interest or find out more go to https://www.surreycc.gov.uk/roads-and-transport/buses-and-other-transport/community-transport/surrey-connect#how.