Message from the CEO, Mole Valley District Council

Monday, 23rd March 2020

I wanted to let you know that I’ve had to make the difficult decision to close our reception desk. This morning it seems to be encouraging people to come in to do things that could easily be done over the phone. This is not in line with the current guidance re the need for social distancing.

There will be clear signs on doors, plus the MVDC website and MVDC social media advising people as to how they get the assistance they require.

For information Surrey County Council has also made the decision to close all their reception areas (with the exception of registrars) earlier today.

Karen Brimacombe
Chief Executive
Mole Valley District Council


I thought you might appreciate some information regarding what services the District Council will be providing with effect from Monday 23 March.

Customers can continue to access our services by telephone and web in the normal way. With regards to Reception, we will be open at Pippbrook Monday to Friday from 8.30am to 1.00pm. During this time there will be an officer available from Housing, Benefits and Revenues to see any callers. We are encouraging people to phone us first and make an appointment. The Help Shop at Leatherhead will be closed, however residents will be asked to call us and we will do all we can to assist.

We are doing all we can to keep front line services up and running as much as possible and will be processing planning applications, licensing applications, investigating complaints etc as best we can. Clearly we will have to minimise visits to customers but we want to minimise disruption where possible.

At the current time refuse collections continue as normal, Leatherhead Leisure Centre is operating a reduced timetable and Dorking Leisure Centre is open. Our Civil Enforcement Officers and JET team are out and about to make sure we are a visible presence in the community.

Formal Council meetings have been cancelled or postponed and we are awaiting guidance as to how we can facilitate remote decision making eg Planning Committee. Guidance is also awaited regarding the need to have the Annual Council meeting – we understand that we will be able to suspend the need for this.

In relation to community services

Our attention has been on working out how best to support vulnerable members of our community who need support while self isolating. We are currently working with Surrey CSVA and Surrey County Council to devise a scheme which matches those who need help with all those who are very kindly offering assistance (I know this includes many of you). I expect that this will be operational from the early part of next week – we will circulate more details as soon as we have them.

We are very conscious that, with our day centre closing, a lot of our older residents might miss the regular contact that they provide. Our team at the centre will be making regular contact with our customers and anyone who is registered with us as a vulnerable person. Clearly our telecare service operates as normal.

Contacting us

In terms of contacting officers over the weeks to come, you can simply email or call them as normal as we will all be able to access our work phones from wherever we are working.

Each day we will be producing a short update which will highlight any changes to the level of service we are providing - I will make sure that is sent to you.

Thank you for all your ongoing help and support.

Best wishes


Karen Brimacombe
Chief Executive
Mole Valley District Council