Police in Ashtead



Generally speaking, cold calling for investment business is prohibited by law. The police are actively targeting fraudsters and organised criminal gangs but you need to be mindful of unsolicited calls and emails. Follow our advice to help protect you from this type of crime. Protecting your card and personal details is vital. The overall advice is - if you are unsure or suspicious - HANG UP!

• Be wary of all unsolicited calls and emails from telephone companies, HMRC, Microsoft etc. In any doubt HANG UP!

• Never reveal personal or financial information, including your PIN or bank card to anyone. If requested by a person allegedly calling from your Broadband provider to visit web sites - HANG UP!

• Don’t be rushed or pressured into making important financial decisions, if an investment offer sounds too good to be true it probably is. If in any doubt - HANG UP!

• If you believe you have had one of these calls or know someone who has, get in contact with your bank straight away or, if you feel in immediate danger, call 999.

• In order to clear your line from the fraudster, wait at least five minutes before making any call. If in any doubt, telephone your bank from another phone - mobile or a neighbour's.

• Remember – the police and banks will never ring you and ask you to verify your PIN, withdraw your cash, transfer your money to another “safe” account or purchase high value goods. If in any doubt - HANG UP!


Telephone scams – if you’ve been a victim

Bank Card Fraud

Avoiding Doorstep Crime

Police and Linked Associations Contact Details (Phone/Email/Web Sites)

Chief Constable's Stakeholder's Bulletin

Click the link to read the latest Chief Constable's Stakeholder Bulletin

Telephone scams – if you’ve been a victim

It is distressing to learn or think that you have been a victim of this type of crime. If this has happened to you, then please report it to Action Fraud in the first instance. Action Fraud is the UK’s national reporting centre for fraud and internet crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. You can call Action Fraud on 0300 123 2040 or report via their website reporting template at www.actionfraud.police.uk

Further information and advice about this type of fraud and others can be found at:





Cold calling – what you need to do

People are not always who they say they are;

Hang up on FRAUD.

Bank Card Fraud

Unfortunately this fraud is still prevalent in the area and we know of 5 persons who have been contacted to advise them their cards have been compromised and advising that a courier will call to collect the cards. We know at least one person has caught by this fraud. Don't be the next one!

The Police have asked us to publicise this warning and to show this poster on our web site. The fraudsters are targetting the elderly, so if you know of neighbours who may not be online, please warn them not to be taken in by these crooks.

Banks will NEVER telephone you to ask for your cards to be collected by couriers. They will NEVER ask you to divulge your security details or PINS.

If someone purporting to be from your Bank telephones you to advise your cards have been compromised and telling you a courier will call to collect the cards, DO NOT give your cards to anyone. In addition, the fraudsters are advising people to call their bank to verify the authenticity of the call. They do not hang up, and when you telephone your bank - you are talking still to the fraudster.

Always use another telephone, and never call the number they supply. Call the telephone number on the reverse of the card and then telephone the Police on 101.


Avoiding Doorstep Crime

The Police have issued a useful document to help residents avoid doorstep crime. It is available to download or print via this link.

Who do you call?

Call 101 for all non-emergency policing matters. If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212

Call 999 if you have a genuine emergency requiring the attendance of the police (eg a crime is in progress or someone is in immediate danger).

Call independent charity Crimestoppers on 0800 555 111 if you have information about crime and don't want to leave your name.

Follow Surrey Police at www.twitter.com/surreypolice

Useful Contacts

Ashtead Neighbourhood Specialist Officer - PC Jenny Juffs & PCSO Pauline Daly

Jenny Juffs               Pauline_Daly                       

Send Jenny or Pauline an email or read their profiles


Emergency: 999

Non-Emergency: 101

If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212

All Enquiries: 101 and ask for the Mole Valley, Safer Neighbourhood Team or;

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mole Valley Crime Reduction Advisor:

Neil Clarke, 13363 - Crime Reduction Advisor - Eastern Division PO Box 101, Guildford, Surrey GU1 9PE
To contact Neil Clarke direct, please call: Tel: 101 Extension 30809 or 01483 630809 / 07467 3367783 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Crimestoppers: 0800 555 111


Domestic Violence Outreach Service: 01737 771350


Victim Support

Victim Support has changed radically:  it’s now on https://admin.victimsupport.org.uk/what-we-do/local-services/south-east/surrey

Help for victim

For help and support, call your local victim care team now on 0808 168 9274  or email on This email address is being protected from spambots. You need JavaScript enabled to view it. 

Lines are open Monday to Friday, 8am-8pm, and Saturday 9am-5pm.

Find out more about how we can help you

Help for witnesses

Our Witness Service operates in every criminal court. Please contact our victim care team to help direct you to the Witness Service office you need, on 0845 38 99 528.

Find out more about the help you can get as a witness

About us

Maralyn Smith is responsible for the local services for victims and witnesses of crime in Surrey. 

To discuss commissioning Victim Support, or other administrative issues, call Maralyn on 01483 630292 or write to her at Victim Support, Woking Police Station, Station Approach, Woking, Surrey GU22 7SY.

Please note: this is not a general number for victims and witnesses – if you need help please call the local victim care unit on 0808 168 9274.

- See more at: https://www.victimsupport.org.uk/what-we-do/local-services/south-east/surrey#sthash.dKviwY2L.dpuf