DO YOU KNOW WHO’S CALLING YOU?
Generally speaking, cold calling for investment business is prohibited by law. The police are actively targeting fraudsters and organised criminal gangs but you need to be mindful of unsolicited calls and emails. Follow our advice to help protect you from this type of crime. Protecting your card and personal details is vital. The overall advice is - if you are unsure or suspicious - HANG UP!
• Be wary of all unsolicited calls and emails from telephone companies, HMRC, Microsoft etc. In any doubt HANG UP!
• Never reveal personal or financial information, including your PIN or bank card to anyone. If requested by a person allegedly calling from your Broadband provider to visit web sites - HANG UP!
• Don’t be rushed or pressured into making important financial decisions, if an investment offer sounds too good to be true it probably is. If in any doubt - HANG UP!
• If you believe you have had one of these calls or know someone who has, get in contact with your bank straight away or, if you feel in immediate danger, call 999.
• In order to clear your line from the fraudster, wait at least five minutes before making any call. If in any doubt, telephone your bank from another phone - mobile or a neighbour's.
• Remember – the police and banks will never ring you and ask you to verify your PIN, withdraw your cash, transfer your money to another “safe” account or purchase high value goods. If in any doubt - HANG UP!
BE FIRM, SAY NO AND HANG UP ON FRAUD.
Click the link to read the latest Chief Constable's Stakeholder Bulletin
It is distressing to learn or think that you have been a victim of this type of crime. If this has happened to you, then please report it to Action Fraud in the first instance. Action Fraud is the UK’s national reporting centre for fraud and internet crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. You can call Action Fraud on 0300 123 2040 or report via their website reporting template at www.actionfraud.police.uk
Further information and advice about this type of fraud and others can be found at:
Cold calling – what you need to do
People are not always who they say they are;
Hang up on FRAUD.
Unfortunately this fraud is still prevalent in the area and we know of 5 persons who have been contacted to advise them their cards have been compromised and advising that a courier will call to collect the cards. We know at least one person has caught by this fraud. Don't be the next one!
The Police have asked us to publicise this warning and to show this poster on our web site. The fraudsters are targetting the elderly, so if you know of neighbours who may not be online, please warn them not to be taken in by these crooks.
Banks will NEVER telephone you to ask for your cards to be collected by couriers. They will NEVER ask you to divulge your security details or PINS.
If someone purporting to be from your Bank telephones you to advise your cards have been compromised and telling you a courier will call to collect the cards, DO NOT give your cards to anyone. In addition, the fraudsters are advising people to call their bank to verify the authenticity of the call. They do not hang up, and when you telephone your bank - you are talking still to the fraudster.
Always use another telephone, and never call the number they supply. Call the telephone number on the reverse of the card and then telephone the Police on 101.
DON'T BE THE NEXT VICTIM!!
The Police have issued a useful document to help residents avoid doorstep crime. It is available to download or print via this link.
Who do you call?
Call 101 for all non-emergency policing matters. If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212
Call 999 if you have a genuine emergency requiring the attendance of the police (eg a crime is in progress or someone is in immediate danger).
Call independent charity Crimestoppers on 0800 555 111 if you have information about crime and don't want to leave your name.
Follow Surrey Police at www.twitter.com/surreypolice
Ashtead Neighbourhood Specialist Officer - PC Jenny Juffs & PCSO Pauline Daly
Send Jenny or Pauline an email
Read their profiles
If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212
All Enquiries: 101 and ask for the Mole Valley, Safer Neighbourhood Team or;
Mole Valley Crime Reduction Advisor: 101 or 01483 571212
Crimestoppers: 0800 555 111
Victim Support has changed radically: it’s now on https://admin.victimsupport.org.uk/what-we-do/local-services/south-east/surrey
Help for victim
Lines are open Monday to Friday, 8am-8pm, and Saturday 9am-5pm.
Find out more about how we can help you.
Help for witnesses
Our Witness Service operates in every criminal court. Please contact our victim care team to help direct you to the Witness Service office you need, on 0845 38 99 528.
Find out more about the help you can get as a witness.
Maralyn Smith is responsible for the local services for victims and witnesses of crime in Surrey.
To discuss commissioning Victim Support, or other administrative issues, call Maralyn on 01483 630292 or write to her at Victim Support, Woking Police Station, Station Approach, Woking, Surrey GU22 7SY.
Please note: this is not a general number for victims and witnesses – if you need help please call the local victim care unit on 0808 168 9274.