Dear Patients of AshLea Medical Practice, (Posted 15/5/2020)
Hope you are all keeping well. Dr Davies, senior partner at the Practice, would like to let you know about the newly launched Surrey Virtual Wellbeing Hub, an online service to support Surrey residents who might be needing some mental health and emotional wellbeing support, particularly during this period of increased social isolation.
For those interested in the Hub:
Please visit the Healthy Surrey website at www.healthysurrey.org.uk/virtualwellbeing Once registered, there are a range of online activities and classes that you can participate in such as virtual coffee mornings, group chat sessions and tailored exercise classes, all from home. You can register yourself or refer someone else to the service.
Activities and support sessions are often led by organisations familiar to many of us such as Age UK Surrey, Community Connections and Surrey Coalition of Disabled People. More organisations should be participating in the Hub as the project progresses. Support providers intend to continue with these services once lock-down measures are relaxed or are lifted, in addition to reinstating face to face sessions.
For those who are not, or not regularly, online:
Mental health support is offered on the phone either via Surrey County Council COVID-19 Support Helpline on 0300 200 1008 (weekdays 8am-6pm, weekends 10am-2pm) or directly through the local organisation who you’re already in contact with.
If experiencing a mental health crisis, please call 0800 915 4644 (24 hours).
Young people have their own lines on 07773 008435 (weekdays 4-8:30pm, weekends 12-6pm).
Emotional wellbeing support continues to be provided through the free, 24 hour confidential helpline on 0808 802 5000 (answerphone during periods of high demand) or by SMS Text on 07537 432411 (Monday to Friday 9am-2pm).
Finally, if you have any comments about the newly launched Practice website, your Practice would like to hear from you. Please do feed these in to me until the end of May, and we’ll pass them through to Dr Davies.
With all good wishes
PPG Committee Member
Advice re the Coronavirus and this surgery (Update - 18th March 2020)
New: 1st April 2020 (not a joke) Ashlea Medical Practice have a new website:- https://www.ashlea.nhs.uk/. All patient contacts should be made through the website. Please see You Tube link for explanation:- https://youtu.be/IJC5K0q88Lw
UPDATE FROM THE ASHLEA MEDICAL PRACTICE
As you can imagine the AshLea Medical Practice has been hugely busy trying to adapt to a whole new way of working, and doing their best to maintain a normal service to all those who need it. They have been trying to deal with as much as they can over the phones to keep everyone healthy and sane! Its getting harder as staff are also going off sick and into self isolation. They are currently working hard to get remote access from home for all clinicians , and possibly even reception staff. Please bear with them
The best support you can give them is to contact the Practice only if you need to, to look at trusted websites for advice on minor ailments and CV19 information. Go to the NHS app to download access to ordering prescriptions from home. BUT please be reassured that they are available and CAN see people who clinically need assessment for more worrying symptoms that are not related to CV19. ALL CV19 queries should be addressed through the 111 website in the first instance.
In view of the uncertainty over Coronavirus and to try to mitigate its spread, changes have been made to the appointment booking system with immediate effect.
Currently the risk to the general public is moderate. If you have arrived back to the UK from an affected area, kindly follow the specific advice for returning travellers. Public Health England’s information regarding affected areas and health care guidance changes daily and can be viewed at Government Guidance for Public on Coronavirus Covid-19
If you have visited an affected area in the past 14 days or have been in contact with someone infected with Coronavirus or you think you may have Coronavirus:
- DO NOT COME TO THE GP SURGERY OR VISIT THE COMMUNITY PHARMACY OR HOSPITAL
- DO stay indoors and avoid close contact with people
- DO seek medical help and advice by visiting NHS Guidance for Public on Coronavirus Covid-19
- DO call NHS 111 by simply dialling 111 if you need further medical help and advice
If you wish to make an appointment for a matter unrelated to Coronavirus
- PLEASE DO NOT COME TO THE GP SURGERY TO MAKE AN APPOINTMENT IN PERSON. IN GENERAL PATIENTS ARE EXCLUDED FROM THE SURGERIES UNLESS THEY HAVE BEEN GIVEN AN APPOINTMENT.
- DO contact the GP Surgery via telephone in the morning. The reception teams will ask you a set of questions, and offer advice or a telephone consultation with a member of the clinical staff. For those patients who need to be seen by a GP, nurse or other member of the clinical staff, an appointment will be made for you to attend the surgery in the afternoon.
- Due to the need to screen patients prior to booking appointments, online booking has been suspended for the time being. The Practice greatly appreciates your patience and understanding of the necessity to adopt these procedures; more information can be found at AshLea Medical Practice on Coronavirus Covid-19
- FOR online access to health records and online requests for repeat prescriptions, there is no change to these services from previously. If you do not have online access and need a repeat prescription, please telephone the GP Surgery for further instructions.
Contact Details – Update
Finally, please ensure the Practice has up to date contact details for you, including mobile telephone numbers, in order for clinical staff and reception teams to be able to contact you urgently if needed.
You may have heard of the recent commitment to invest £500 million in hospital buildings in our local area, and the public consultation which runs from 8 January to 1 April 2020 allowing you to have YOUR say in where the money should be spent.
In short, the plan is to improve the current buildings at Epsom and St Helier hospitals, and also build a new specialist emergency care hospital at one of the following three locations – Epsom, St Helier or Sutton. More details can be found here.
News Flash (June 2017)
Good news! Ashlea Medical Practice PPG has won the prestigious Corkill Award from the National Association of Patient Participation Groups.
This is a nation wide competition and their entry was considered the best and hence they were named as Best PPG for 2017.
Well done to all concerned.
Please read this document regarding car parking problems at the Linden House, Leatherhead Practice.
FEBRUARY 2017 - THE ASHLEA MEDICAL PRACTICE PPG - GETTING INVOLVED!
Three years ago I was having my evening meal when the telephone rang. It was Dr Lowes asking me to become Chairman of the PPG. To say this was unexpected would be an understatement as it was something I had never thought of or wanted. Somehow I could not say no and here I am today!
Initially, I started with some trepidation and wondered what I had let myself in for but it has turned out to be a most rewarding and interesting exercise – something I would not have missed.
I had two initial concerns. Firstly my complete lack of clinical experience and knowledge; secondly, my fear that a PPG was just a “talking shop” where nothing would be achieved. I could not have been more wrong on both counts. In actual fact, I found lack of clinical knowledge an advantage – it has helped see some of the issues more clearly from a patient's point of view and besides, the Practice has all the clinical experience necessary and needs help from its PPG in areas where it does not have the expertise.
Most of our work is done outside the monthly meetings - the meetings (2 hours per month) being where we report back on progress made, agree and allocate new projects and decide on priorities. The meetings are very focussed and are far removed from a general moan or a talking shop!
We believe, in the past couple of years, we have achieved much and helped the Practice move forward. On behalf of the Practice, we have produced patient guides and leaflets, represented patient views on various NHS & SDCCG reviews of their services, lobbied MPs and local Councillors on car parking problems, the withdrawal of phlebotomy services, produced and published the Practice Newsletter and where appropriate, made recommendations to the Practice on various issues such as the appointment system.
We believe we have made a difference and for me personally, its been most fulfilling. We have built the basis of a strong foundation for the PPG to move forward. My three years as Chairman will end in March 2018. A number of other PPG committee members will also have completed a three year term and be required to step down.
As a result, we are looking for replacements not just for a new Chairman but also new Committee members. If you are interested, and I hope you are, I am sure you will find it most interesting and worthwhile. Please think about it – it would be such a shame for your PPG to lose its way now.
I look forward to hearing from you!
Ashlea Medical Practice PPG Chairman
AshLea Medical Practice Patient Participation Group
Do you often wonder where to look for help and advice?
At the request of the AshLea Medical GP's, the Patient Participation Group has produced a Signposting leaflet to help point you in the right direction. Please ask your GP or the Receptionist for a copy.