FEBRUARY 2017 - THE ASHLEA MEDICAL PRACTICE PPG - GETTING INVOLVED!
Three years ago I was having my evening meal when the telephone rang. It was Dr Lowes asking me to become Chairman of the PPG. To say this was unexpected would be an understatement as it was something I had never thought of or wanted. Somehow I could not say no and here I am today!
Initially, I started with some trepidation and wondered what I had let myself in for but it has turned out to be a most rewarding and interesting exercise – something I would not have missed.
I had two initial concerns. Firstly my complete lack of clinical experience and knowledge; secondly, my fear that a PPG was just a “talking shop” where nothing would be achieved. I could not have been more wrong on both counts. In actual fact, I found lack of clinical knowledge an advantage – it has helped see some of the issues more clearly from a patient's point of view and besides, the Practice has all the clinical experience necessary and needs help from its PPG in areas where it does not have the expertise.
Most of our work is done outside the monthly meetings - the meetings (2 hours per month) being where we report back on progress made, agree and allocate new projects and decide on priorities. The meetings are very focussed and are far removed from a general moan or a talking shop!
We believe, in the past couple of years, we have achieved much and helped the Practice move forward. On behalf of the Practice, we have produced patient guides and leaflets, represented patient views on various NHS & SDCCG reviews of their services, lobbied MPs and local Councillors on car parking problems, the withdrawal of phlebotomy services, produced and published the Practice Newsletter and where appropriate, made recommendations to the Practice on various issues such as the appointment system.
We believe we have made a difference and for me personally, its been most fulfilling. We have built the basis of a strong foundation for the PPG to move forward. My three years as Chairman will end in March 2018. A number of other PPG committee members will also have completed a three year term and be required to step down.
As a result, we are looking for replacements not just for a new Chairman but also new Committee members. If you are interested, and I hope you are, I am sure you will find it most interesting and worthwhile. Please think about it – it would be such a shame for your PPG to lose its way now.
I look forward to hearing from you!
Ashlea Medical Practice PPG Chairman
AshLea Medical Practice Patient Participation Group
Do you often wonder where to look for help and advice?
At the request of the AshLea Medical GP's, the Patient Participation Group has produced a Signposting leaflet to help point you in the right direction. Please ask your GP or the Receptionist for a copy.
See link for information just received from the NHS Surrey regarding future trials regarding dementia.
It may be of interest to you, or to any family or friends. If appropriate, perhaps you would be good enough to forward to those who might be interested.
The first edition of the AshLea Medical Practice/PPG Newsletter is now available and click the link to view it. The next issue for beginning of November is being planned and any comments you have are always much appreciated.
Do you know that your Practice has a Patient Participation Group – PPG?
The PPG is the link between patient and the Practice with a view to improving services, providing useful information and developing a positive and constructive relationship between patients and the Practice to the mutual benefit of both.
Whilst we very much want to hear from you and will welcome what you have to say, we must stress that the PPG is not a vehicle for personal complaints or individual health issues. The Practice has its own complaints procedure.
The PPG is affiliated to the National Association of Patient Participation Groups (N.A.P.P.). The committee of ten members, 5 from Linden House and 5 from Gilbert House, meet no less than 6 times a year with 3 additional open meetings. See link below for the last Open Meeting Minutes.
The PPG has a regularly updated Facebook and Streetlife page, we are on Twitter and have links with a growing number of social media sites. We would like to encourage as many patients as possible to become involved and our list of interested patients is growing.
If you would like to know more about the PPG, and you must of course be a registered patient, please log into the Practice website and our details can be found under PPG.