Police in Ashtead

Police Surgeries and Contact Details

Last night (21st January 2016) was the last Police Panel Meeting, where PC Jenny Juffs & PCSO Pauline Daly said that the next tranche of information about the new arrangements for “Neighbourhoods Policing” had been explained to them the day before. Whilst much is still being resolved, one thing is certain that the Panel Meetings will cease, though the Police Surgeries will continue on the last Tuesday of each month, 10.00-11.00hrs, at St George’s Church, and will be attended by PCSO Pauline Daly, provided that her shift pattern allows – that said, the January one, on 26th, is due to be run by PC Jenny Juffs. The new Policing arrangements will start at the beginning of April.

Both Jenny & Pauline wished to thank the attendees, past and present, over a number of years (10), for their support of the meetings, in particular, and the Police, in general, and they look forward to seeing people at the Surgeries.

Meanwhile, people can still contact Surrey Police by phone, 999*, in an emergency, or 101 (01483-571212) for non-urgent matters.

Alternatively, have a look at http://www.surrey.police.uk/my-neighbourhood/mole-valley/mvas , where you will see the following contact details:

Email This email address is being protected from spambots. You need JavaScript enabled to view it.
Twitter http://twitter.com/MoleValleyBeat
Facebook http://facebook.com/MoleValleyPolice

NB The Email Inbox is generally monitored weekdays, during normal office hours.

* 999 calls are defined on the Surrey Police website as:

Telephone us
Please dial 999 in an emergency. A police emergency is defined as incidents where:

  • Someone's life is in danger.
  • Someone is at risk of violence, or property is about to be damaged.
  • A serious offence is in progress.
  • A suspect is at the scene or an early arrest is likely.
  • Serious disruption to the public is likely.
  • Very serious crime (e.g. Rape, GBH).

The Mole Valley page on the Surrey Police website also has a link to https://www.police.uk/surrey/MVAS/crime/ which allows you see the local crime stats.

Jenny and Pauline's webpage on the Surrey Police website is as follows:-


It has a wealth of information. 

Police in Ashtead


Urgent - Do you recognise this man?

SuspectDo you recognise this man? He entered a home in #Bookham on the morning of Saturday, 15 October while the occupants were out shopping in the local village.

When they returned home he was stood in their hallway. He was asked what he was doing before he simply replied ‘sorry mate’ and left.

The incident occurred between 8.20pm and 9.20pm on Church Road with a sum of money and jewellery (pictured) taken during the burglary.

If you know the identity of the man responsible or know the whereabouts of the stolen jewellery please contact officers with information quoting reference 45160090851.

PC Ryan Bramley from the Mole Valley Area Policing Team, said: “This was a frightening experience for the victims and we are doing all we can to identify the offender and hopefully reunite the couple with their treasured belongings.

“I believe the e-fit is extremely clear and anyone who knows the offender or who has seen him in the local area would be able to identify him. I would like these people to contact me with information.

“I understand you may not wish to speak to police, therefore the independent charity Crimestoppers can be contacted anonymously on 0800 555 111.”

 Telephone scams – if you’ve been a victim

Bank Card Fraud

Avoiding Doorstep Crime

Police and Linked Associations Contact Details (Phone/Email/Web Sites)

David Munro - Surrey Police and Crime Commissioner

David Munro was guest speaker at the Autumn Meeting of the Residents' Association on 26th October 2016. This link is a copy of his PowerPoint presentation.

If you have any questions you can refer back to him via www.surrey-pcc.gov.uk or email This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also use Twitter @SurreyPCC and Facebook.

Chief Constable's Stakeholder's Bulletin

Click the link to read the latest Chief Constable's Stakeholder Bulletin

Telephone scams – if you’ve been a victim

It is distressing to learn or think that you have been a victim of this type of crime. If this has happened to you, then please report it to Action Fraud in the first instance. Action Fraud is the UK’s national reporting centre for fraud and internet crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. You can call Action Fraud on 0300 123 2040 or report via their website reporting template at www.actionfraud.police.uk

Further information and advice about this type of fraud and others can be found at:






Generally speaking, cold calling for investment business is prohibited by law. The police are actively targeting fraudsters and organised criminal gangs but you need to be mindful of unsolicited calls and emails. Follow our advice to help protect you from this type of crime. Protecting your card and personal details is vital.

• Be wary of all unsolicited calls and emails

• Never reveal personal or financial information, including your PIN or bank card to anyone

• Don’t be pressured into making important financial decisions, if an investment offer sounds too good to be true it probably is

• If you believe you have had one of these calls or know someone who has, get in contact with your bank straight away or, if you feel in immediate danger, call 999

• In order to clear your line from the fraudster, wait at least five minutes before making any calls

• Remember – the police and banks will never ring you and ask you to verify your PIN, withdraw your cash, transfer your money to another “safe” account or purchase high value goods


Cold calling – what you need to do

People are not always who they say they are;

Hang up on FRAUD.

Bank Card Fraud

Unfortunately this fraud is still prevalent in the area and we know of 5 persons who have been contacted to advise them their cards have been compromised and advising that a courier will call to collect the cards. We know at least one person has caught by this fraud. Don't be the next one!

The Police have asked us to publicise this warning and to show this poster on our web site. The fraudsters are targetting the elderly, so if you know of neighbours who may not be online, please warn them not to be taken in by these crooks.

Banks will NEVER telephone you to ask for your cards to be collected by couriers. They will NEVER ask you to divulge your security details or PINS.

If someone purporting to be from your Bank telephones you to advise your cards have been compromised and telling you a courier will call to collect the cards, DO NOT give your cards to anyone. In addition, the fraudsters are advising people to call their bank to verify the authenticity of the call. They do not hang up, and when you telephone your bank - you are talking still to the fraudster.

Always use another telephone, and never call the number they supply. Call the telephone number on the reverse of the card and then telephone the Police on 101.


Avoiding Doorstep Crime

The Police have issued a useful document to help residents avoid doorstep crime. It is available to download or print via this link.

Who do you call?

Call 101 for all non-emergency policing matters. If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212

Call 999 if you have a genuine emergency requiring the attendance of the police (eg a crime is in progress or someone is in immediate danger).

Call independent charity Crimestoppers on 0800 555 111 if you have information about crime and don't want to leave your name.

Follow Surrey Police at www.twitter.com/surreypolice

Useful Contacts

Ashtead Neighbourhood Specialist Officer - PC Jenny Juffs & PCSO Pauline Daly

Jenny_Juffs               Pauline_Daly                       



Send Jenny or Pauline an email


Read their profiles


Emergency: 999

Non-Emergency: 101

If you have a phone package that allows free geographical calls, you might prefer to use: 01483-571212

All Enquiries: 101 and ask for the Mole Valley, Safer Neighbourhood Team or;

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mole Valley Crime Reduction Advisor: 101 or 01483 571212

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Crimestoppers: 0800 555 111


Domestic Violence Outreach Service: 01737 771350


Victim Support

Victim Support has changed radically:  it’s now on https://admin.victimsupport.org.uk/what-we-do/local-services/south-east/surrey

Help for victim

For help and support, call your local victim care team now on 0808 168 9274  or email on This email address is being protected from spambots. You need JavaScript enabled to view it. 

Lines are open Monday to Friday, 8am-8pm, and Saturday 9am-5pm.

Find out more about how we can help you

Help for witnesses

Our Witness Service operates in every criminal court. Please contact our victim care team to help direct you to the Witness Service office you need, on 0845 38 99 528.

Find out more about the help you can get as a witness

About us

Maralyn Smith is responsible for the local services for victims and witnesses of crime in Surrey. 

To discuss commissioning Victim Support, or other administrative issues, call Maralyn on 01483 630292 or write to her at Victim Support, Woking Police Station, Station Approach, Woking, Surrey GU22 7SY.

Please note: this is not a general number for victims and witnesses – if you need help please call the local victim care unit on 0808 168 9274.

- See more at: https://www.victimsupport.org.uk/what-we-do/local-services/south-east/surrey#sthash.dKviwY2L.dpuf